Return & Exchange

    At Rosa Lifestyle Hub, we want you to feel confident with every purchase. That’s why we offer a clear and customer-friendly return and exchange policy.

    Exchange Policy – Pakistan

    We offer a simple exchange process for our customers in Pakistan.

    • Items are eligible for exchange within 7 days of purchase.
    • Products must be unused, unwashed, and in original packaging with all tags intact.

    How to Exchange:

    • Contact our customer support team or visit your nearest Rosa Lifestyle Hub.
    • Provide proof of purchase and the item you want to exchange.
    • Select a replacement item of equal or higher value (price difference will be charged).

    Exceptions:

    • Sale items, accessories, and customized products are not eligible for exchange.
    • Exchanges depend on stock availability.

    Exchange Policy – International Customers

    • Items can be exchanged within 14 days of delivery.
    • Products must be unused, unwashed, and in original packaging with tags intact.

    How to Exchange:

    • Contact our customer support with your order number.
    • Ship the item back at your own expense.
    • After inspection, your exchange will be processed.
    • Additional shipping charges may apply for replacement items.

    Important Notes:

    • Exchanges depend on stock availability.
    • Accessories and sale items are not eligible.

    Exchange at Store (Pakistan)

    • Online orders can be exchanged within 7 days of delivery.
    • In-store purchases are eligible within 7 days of purchase.
    • Items must be in original condition with receipt or order confirmation.

    Process:

    • Bring the product to any Rosa Lifestyle Hub store.
    • Staff will assist you in selecting a replacement item.
    • Price difference must be paid if applicable.

    Exchange for Faulty Items

    • Faulty items must be reported within 48 hours of delivery or at purchase time.
    • Provide order details and clear photos of the defect.

    Resolution:

    • Replacement of the same item (if available).
    • Alternative product of your choice.
    • If unavailable, refund or store credit will be provided.

    Note: Used or washed items will only be accepted if the defect was not visible at the time of purchase.

    Refund Policy

    • Refunds apply for faulty, missing, or canceled orders.
    • Refunds are not applicable for exchanged or sale items.

    Process:

    • Contact customer support to initiate refund.
    • Refunds are processed within 7–10 business days.
    • Issued via original payment method.

    COD Orders: Refunds are issued via bank transfer or store credit.

    Out-of-Stock Orders

    • If an item becomes unavailable after ordering, you will be informed immediately.
    • You may choose a replacement or request a refund.

    Refund Timeline:

    • Prepaid orders: 7–10 business days.
    • COD orders: bank transfer or store credit.

    Additional Help: Our team will assist you if you prefer to wait for restock updates.

    For any questions regarding returns or exchanges, please contact our customer support team.